Booking

1. How can I book a parking space?

You can book directly online by providing your contact details, your departure and return dates, your airport, as well as the required information about your vehicle and your trip.

2. Will I receive a booking confirmation?

You will receive a booking confirmation by email with practical information regarding your parking and the shuttle service.

 

Arrival and shuttle

3. What time should I arrive at the parking?

We recommend arriving at least 2 hours before your flight in order to complete any necessary formalities and take the shuttle to the airport under the best possible conditions.

4. How does the shuttle service work?

A shuttle takes you between the parking area and your airport terminal. On your return, the shuttle will pick you up according to the procedure indicated in your booking confirmation.

5. Is the shuttle included in the price?

Yes, the shuttle transfer between the parking area and the airport is included in the booking, unless otherwise stated during the booking process.

6. Does the shuttle operate 24/7?

Yes, the shuttle service is available 24/7.

7. How many people can use the shuttle per booking?

The number of passengers included may depend on the conditions of the booked offer. We recommend checking this point when making your reservation.

8. Can I bring oversized or special luggage?

Standard luggage is accepted. For oversized or special items, we recommend contacting us in advance to confirm whether transport is possible.

 

Changes and cancellation

9. Can I modify my booking?

Yes, modifications are generally possible subject to availability. Additional charges or a price adjustment may apply depending on the nature of the change.

10. Can I cancel my booking free of charge?

Yes. Cancellation is free of charge up to 48 hours before the scheduled arrival time at the parking area. After that deadline, the booking is no longer refundable unless you have purchased the cancellation insurance offered at a rate of €5.

 

Parking and security

11. Is the vehicle parked in a secure area?

Yes, we place great importance on the security of parked vehicles. The parking facilities are operated with security measures adapted to each site.

12. Do I need to leave my keys?

No, your keys are not required.

13. Are vans, oversized vehicles or special vehicles accepted?

This depends on the parking facility and the dimensions of the vehicle. We recommend checking the applicable conditions before booking.

14. Do you offer charging stations for electric vehicles?

Depending on the site, charging stations may be available. This option should be checked at the time of booking.

15. Is the parking accessible to people with reduced mobility?

We do our best to welcome all travellers in the best possible conditions. If you have a specific need, we invite you to contact us in advance.

 

Return and assistance

16. What should I do when I return?

Upon your return, follow the instructions in your booking confirmation to contact the shuttle and reach the indicated pick-up point.

17. What happens if I return earlier or later than expected?

Any change to your return time or date may result in a price adjustment or depend on availability. Please inform us as soon as possible.

18. How can I contact customer service?

The contact details are included in your booking confirmation. We recommend keeping this email for the entire duration of your trip.